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EasyJet is a British airline carrier based at London Luton Airport. It is the largest airline of the United Kingdom, by number of passengers carried, operating domestic and international scheduled services on over 600 routes in 32 countries. EasyJet plc is listed on the London Stock Exchange and is a constituent of the FTSE 100 Index. EasyGroup Holdings Ltd (the investment vehicle of EasyJet founder SirStelios Haji-Ioannou and his family) is the largest shareholder with a 34.62% stake (as of July 2014). As of 30 September 2013, it employed 8,300 people, based throughout Europe but mainly in the UK.
EasyJet has seen rapid expansion since its establishment in 1995, having grown through a combination of acquisitionsand base openings fuelled by consumer demand for low-cost air travel. The airline, along with associate company EasyJet Switzerland, operates more than 200 aircraft, mostly Airbus A319. It has 24 bases across Europe, the largest being Gatwick. In 2013, EasyJet carried more than 60 million passengers and is the second-largest low-cost carrier in Europe, behind Ryanair. EasyJet was featured in the television series Airline broadcast on ITV which followed the airline's operations at London Luton and later at other bases.
EasyJet's five largest bases in order of size are London-Gatwick, Milan-Malpensa, London-Luton, Bristol and London-Stansted. Toulouseairport is currently the airline's smallest base with two aircraft.
EasyJet flies in a point to point model rather than the more traditional airline hub and spoke model where the passengers have to change aircraft in transit at a major airport. EasyJet prefers to fly to larger or primary airports usually close to major cities. For example EasyJet flies to the main Düsseldorf airport, instead of Weeze, the secondary airport used by competitor Ryanair, which is 70 km away from the city. Primary airports are not always close to the city they serve and in fact can be further than the city's minor airport, this is the case at Belfast, Gothenburgand Rome and in these cases, EasyJet still prefer to serve the major airport.
EasyJet has 19 European 'bases'. Despite EasyJet being a British airline and having a significant presence there, it has a significant presence in France, Germany, Italy, Spain and many other European countries. The United Kingdom is its biggest market, containing the airlines largest base and nine others as well as a total of six other non-base airports. Its three largest British bases in order of size are London's Gatwick andLuton airports followed by Bristol. Stansted was once the second largest base but has seen significant reduction in recent years with flights being moved to Gatwick and the newest UK base, Southend which is in the same catchment area as Stansted.
|Headquarters||London Luton Airport, Luton, United Kingdom|
|Slogan||"europe by easyJet"|
Easyjet offers fares that are generally non-refundable except as provided in these Terms and Conditions.
All refunds will be subject to the applicable laws, rules and regulations of England and Wales, as well as all European Community Regulations (including but not limited to Regulation (EC) No 261/2004). Refunds will normally be made in the currency in which the Booking was paid, unless otherwise agreed by easyJet.
Credit card charges and/or fees are not refundable. Any taxes and charges levied against easyJet directly, even if they are based on the number of passengers flown, by an airport operator are not refundable.
In circumstances where you accept an alternative to a refund the relevant terms and conditions will apply to that alternative. A cancellation can only be processed up to two hours prior to the Flight's scheduled departure time.
Cancellations within 24 hours of making the Booking:
You may cancel Your Booking within 24 hours of making the original Booking and receive the applicable refund (including APD but excluding any cancellation fees, credit card, transfer, Baggage, Allocated Seating Charge, Sports Equipment or other administrative fees). If You cancel Your Booking within 24 hours after making Your Booking, the refund will be made via credit card, a credit to Your bank account or via cheque. Refunds will not be made in cash. A Cancellation Fee per passenger per Flight will be charged. If the Booking has been made with the Carrier, the Booking may only be cancelled by telephoning the Carrier’s.
Cancellations not made within 24 hours of Booking:
If you cancel your Booking 24 hours after You have made the Booking, no refund will be paid, other than a refund of any APD. If the Booking has been made with the Carrier, cancellations made 24 hours after the Booking’s creation can only be made via telephoning Our Customer Service Team. Easyjet does not offer refunds in the event of passengers being unable to fly owing to any change in personal circumstances, including but not limited to medical grounds, with the exception of the application of the 24-hour cancellation policy.
Refunds of APD:
If after having made a Booking You do not fly with Us, whether or not a refund or credit to the value of the Fare is payable, You will be entitled to claim a refund of any APD payable by You in accordance with Article 5.2, which as a consequence (see website). Easyjet has no obligation to pay to any government or other authority on behalf of which they collect APD.
Refund made only to Booker:
Shall a refund be made straight back either to the original method of payment or a different method of payment also in the Booker’s name, if the original method of payment is no longer available. refund made to anyone presenting themselves as the Booker, via the use of the relevant Booking (including Booking Reference) or any other documentation provided by Us in relation to the carriage and in relation to whom We have no reason to believe is not the Booker, shall be deemed a proper refund and shall discharge Us from liability and any further claim for a refund by the Booker or any Passenger and/or other member of the booking party.