Very disappointing experience. We arrived from the airport very tired, checked in, and went straight to our room. No one informed us that the water would be cut off. After just 15 minutes, the water was gone for the entire night. This is completely unacceptable — basic needs were not met, we couldn’t even use the toilet or wash our hands. There was no apology, no explanation, and no attempt to handle the situation or offer any compensation. Instead, the hotel later claimed that there was an A4 paper in the room with this information — but it’s not the guest’s responsibility to search for critical issues after arrival. This should be clearly communicated at check-in. Additionally, the staff behavior was unprofessional — in the elevator, staff were pushing luggage carts into guests without consideration. This is far from a five-star experience. Extremely disappointed and would not recommend.
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